Trip.com is the product of the enormous Trip.com Group, which also owns Ctrip, China’s largest online travel operator. With the support and purchasing power of Trip.com, the company has entered into markets around the world, and if you haven’t heard of them in your own country yet, it’s probably just a matter of time.

Features:

Trip.com’s hotel offering is reasonably developed, and it compares favorably to its main competitors, Booking.com and Expedia. It allows you to either prepay or pay directly at the hotel, depending on your preferences, but this varies depending. It has a fairly sophisticated search engine that allows you to look by city, area, landmark, airport, and other criteria. We did see some remarkable results while testing. Expedia doesn’t present the same room with varying booking circumstances, making it difficult to determine the best value.

The main variations between the alternatives are that some include breakfast and others don’t, some are non-refundable, some are refundable, and some are instantly confirmed, while others take a bit longer. One booking website is relatively straightforward. Your hotel’s listing on the main search results page should have several photos or image sliders.

Trip.com lags behind the competition for having up-to-date and high-quality images of many hotels. Outside of Asia, Trip.com has a good breadth of reviews for hotels in Asia. It means that there are many evaluations in the Chinese Language, which are available on their Ctrip brand, and a convenient button to translate these if needed. Though Trip.com explicitly labels accommodations as either free cancellation or non-refundable, they demonstrate their commitment to transparency. A nice feature we’ve recently discovered is the ability to set price alerts for hotels so that they’ll notify you via email when prices go below a certain threshold.

Unlike many more minor hotel booking services, Trip.com allows you to handle practically everything yourself – including cancellation, date changes, and changing your personal information. It’s highly convenient and time-saving. As with other competitors, you may narrow your search to only hotels or add services such as flats, hostels, and villas. The geographical filters are also pretty strong, particularly in Asia. You can search by metro line, and you can also filter by attraction and airport. One feature Trip.com does not provide is the Best Price Guarantee, in which they will match the price of their competitors.

Prices:

Trip.com often appears on comparison sites, but they usually offer the best deals in the Asia Pacific. Trip.com does not charge additional service costs if you need to contact customer care, which is always a plus.

Availability:

Trip.com uses its hotel contracts and some of its competitors to book accommodations. This fact suggests that it has many inventories in Asia, particularly Greater China.

Payment Methods:

Trip.com is a popular site for booking hotel rooms. It does not charge any booking fees on any hotel bookings and does not charge credit card fees. Customers can pay in over 20 currencies, and they take all major credit cards and PayPal, iDEAL, Apple Pay, and Google Pay if you like.

Customer Service:

Trip.com is unlikely to have acquired a reputation as a more established competitor has. Its mobile app, in particular, receives positive feedback.

Trip.com provides customer care in a wide variety of languages. However, only the significant languages offer 24-hour customer care.

Conclusion:

If you’re looking to book a hotel, Trip.com is a place to look into for booking hotels. They can sometimes find great offers with vast purchasing power, and their app experience is award-winning. If you want to travel in the APAC area, it’s worth a look at no matter where you’re going in the