Arranging online support for your customers is a tough job as friction can arise on the customer’s end when your customer support system fails to respond timely, or a problem takes longer to solve. The customer will preferably shift to the alternate platform in this case. This article will provide a brief review of Freshdesk that covers most of these errors with its unique features and reduces the friction to provide a smooth customer interaction with your platform. Freshdesk still ranks among the most desired softwares for running online customer support for various online businesses.

Features:

Freshdesk providessome of the advanced features in its field, including gamification, which adds game features to non-game websites or learning management systems. All in all, gamification allows you to increase customer participation on your website or online platform. Other features include multiple touch channels, which increase customer interaction adding consistency to your venue. There is a feature to accept tickets from social media platforms and provide responses accordingly. You can also set up a self-service portal using Freshdesk. The software allows you to add a live chat option for all your customers. You can even add chatbot support to your customer integration area for automated replies. The following image summarizes all the details of Freshdesk’s features.

Pricing and Plans:

Apart from their free plan, also called their Sprout Plan, there are four other tiers. These include their Blossom, Estate, and Forest plan, each with a different set of features for almost every online platform requiring customer interaction, especially the learning management systems.

• Sprout Plan:

This plan allows you to manage tickets that customers submit through Social media or their phones. You can also collect tickets by email. This plan will enable you to integrate basic automation into your customer support, and The program fits small online business owners. Customers looking for a location-sensitive platform can trust Freshdesk services as it provides a complete lookout for customers’ privacy.

• Blossom Plan:

This plan comes at $15 per agent per month and adds collision detection functionality to your customer support area. Traffic cop functionality allows you to detect invalid traffic and prevent malware attacks. Other features include essential SLA management and some of the most popular integrations from the Freshdesk marketplace. 

• Garden Plan:

At $35 per agent per month, you can avail some exciting features from Freshdesk. These include features like time tracking, surveys that can deduce customer satisfaction with your platform, various templates for your tickets, and escalation emails for SLA violations. The features allow you to detect any piece of information on your website, and customers frequently view it giving you room to upgrade that area.

• Estate Plan:

You can avail of some advanced features and functionalities that come with this plan for $49 per agent per month. The functionalities include an advanced system for ticket assignment, support for multiple forms, and the very own Freddy, who is a Freshdesk AI engine to increase processing speeds and accomplish many other tasks.

Conclusion:

All of their plans have separate mobile apps for android and iOS. All in all, Freshdesk is a multi-functional platform that supports a crucial sector of your online business. With Freshdesk’s 24/7 support, you can achieve multiple tasks in this sector. However, their pricing plans are a bit more expensive than competitors, but they sure are worth it.