Expedia Reviews | Customer Service Reviews

Expedia Reviews | Customer Service Reviews

Traveling is a lucrative activity as many beautiful and wholesome moments of your life are associated with getting out there and exploring different places around the globe. There are big companies which provide advanced hotel bookings and flight booking. This article will discuss a North-American-based online hotel booking website Expedia with many positive reviews and coverage. So let’s dive right into the details.

Origins:

Microsoft developed Expedia as a travel booking platform, and now the company owns one of the most significant shares in this market. Nowadays, Expedia group owns Expedia, and it includes sites like Orbitz Hotels and Travelocity.

Features:

  • Expedia has a lot of coverage, and they have a smooth search experience on their platform.
  • Moreover, customers do not have to wait for long hours to secure a booking on the platform.
  • Expedia offers pre-payment options and pay-at-hotel options, thereby easing its customers.
  • This pay-at-hotel option is available for hotels with a ‘Reserve Now, Pay Later option.
  • They offer an extensive range of hotels and rooms free of cost cancellation in case you want to roll back your vacation plans and some bookings are fully refundable as well.
  • Their website offers detailed information about the hotels you are going to book. This information includes pet fees, valet parking fees, Wi-Fi fees, and many others, and this information gives control to the customers and the owners of hotels and apartments.
  • On their search interface, you will find an image carousel of different hotels related to your search. This interface allows you to compare different hotels without clicking on every other hotel.
  • Customers can change the initial payment available on Expedia hotels by adding extra money. They can add perks like breakfast, free cancellation, or ‘pay later options with this option. By using this method, you can control your booking process.

Expedia publishes latest trends from 2020 Summer Travel Report

Search Experience:

Expedia cares about customers’ concerns, which is present in their search experience, which is pretty smooth. You can search by city and even by country as well. Also, you can search by airport, train stations, essential landmarks or buildings. Their site AI displays results faster than their competitors.

Booking and Pricing:

Expedia offers a wide range of hotels for booking, and their pricing is not that impressive. However, they offer low prices on some hotels. Being a North American platform, they provide exquisite hotels in the United States and Canada. So there website should be on your priority list when you have to travel to the States or Canada.

Availability and Accessibility:

Expedia has an overwhelming reputation regarding the availability of hotels, particularly in North America. Their availability may decrease while searching for hotels in Europe and Asian regions. Expedia claims to offer around a million apartments and rooms on its platform. Some others are also available on their partner companies like Orbitz Hotels.

Payment Methods:

Expedia accepts various cards, including Visa, MasterCard, PayPal, and American Express. They do not offer payments from third-party applications like Google Pay and Apple Pay.

 

Customer Service:

Expedia offers variable toll-free numbers to contact them from around the globe. They do not take any fee for this service or any extra booking and cancellation costs. Their chatbot is advanced enough to carry out simple tasks like booking and cancellation.

Can Expedia Actually Get Worse? Plus Amex Customer Service Oops. - View from the Wing

Summary:

Expedia: Hotel & Flight Deals – Apps on Google Play

The company has been in the business for more than 20 years and has earned many reputations. With this said, they can offer many variable options based on your search. Their site is worth checking if you have plans for a vacation or business meeting far from home